Frequently Asked Questions

Here are answers to the questions we hear most often about our private, custom tours. If you don't see your question here, take a look at the individual tour pages for the quick details of each tour, or get in touch.

Pickup, Times and Group Size

Does it cost extra for pickup?

No. Hotel pickup and drop-off are included with your tour.

What time do tours start?

Unless the tour page says otherwise, hotel pickup on our tours is at 7 a.m. You can see the pickup time in the "Quick Details" box on each tour page. We are flexible, so if you would like to start at a different time, just let us know.

How many people do your tours accommodate, and what do you drive?

Our O'ahu tours take up to 5-6 guests. The Jeep holds up to 4 adults and 1 child; if there are 5-6 adults in your group, we use the van. The Real Hawai'i Photo Tours are a small-group tour (not a private tour) for up to 6 people. On our Big Island tours the Jeep accommodates 4 adults and 1 child (12 or younger). We spend as much of the day as possible out of the vehicle, exploring.

Do you have a Japanese-speaking guide?

Yes. Our guide Patrick Boisvert was raised in Tokyo and speaks Japanese. Read more on our About Us page or visit our 日本語 page.

Do you offer tours on the Big Island?

Yes. Along with our O'ahu tours, we offer a Volcanoes National Park Tour, a Hamakua Coast jeep tour and the South Point Adventure Tour. See all Big Island tours.

Booking, Weather and Costs

When should I book a tour?

Please book as early as possible. Booking 30-90 days ahead is preferred, but as long as the day is open we will try to accommodate you.

Do you cancel tours because of rain?

O'ahu is a beautiful green paradise because it rains. Unless there is a tropical storm warning, we do not cancel tours because of the weather. We will do our best to make it an enjoyable tour and can offer alternatives to the planned activities. We will not take part in any activity that becomes hazardous because of the weather conditions.

Do you offer discounts?

We offer a 10% military discount on any tour. Enter the code Military10 at checkout and show one valid military ID before the tour begins.

Are there additional costs that are not included in the tour?

Only if you choose to kayak or purchase a souvenir video of your tour. Meals are also not included.

Should I bring my own food, or will we stop for lunch?

Part of our tour concept is introducing you to local food. We usually stop at a place that offers two or three different options, and meals are paid for by each guest. You are also welcome to bring snacks. Curious what to try? Read our guide to local food on O'ahu.

What should I bring on the tour?

Comfortable shoes, sun protection, a swimsuit and towel if you would like to swim, a refillable water bottle, a light rain jacket and your camera. Our day tour packing list has the details.

What if I need to cancel a tour?

Our cancellation policy is:

• Cancelled 14 or more days in advance: full refund
• Cancelled 7-14 days in advance: 75% refund
• Cancellations made closer to the tour date receive a partial refund or no refund. Please check the exact terms shown when you book.